Satisfaction – the survey

Waikato District Council wants to know how well its doing – and is launching a satisfaction survey this week.

The annual resident satisfaction survey is a way to track how well Council’s efforts are carrying through to residents, says chief executive Gavin Ion.

People in all 10 wards will be phoned randomly and asked their opinions on a range of issues related to the Council and its services.

“As a Council it’s vital that we continually measure our effectiveness and how well we are representing the wishes and viewpoints of our residents. Understanding our ratepayers’ opinions and needs will allow Council to be more responsive,” he said.

Results will be used in the annual report and as part of future business planning. The National Research Bureau, an independent market research company, will undertake the survey.

Interviewing begins on Friday 4 April and is expected to be completed by Sunday 13 April.

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Number 8 Network - a community website for the rural areas northeast of Hamilton, NZ, is run by Gordonton journalist/editor Annette Taylor.

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